Welcome to VinciSmile Support


    1. 1. What material is VinciSmile invisible appliance?

      A: VinciSmile aligner applies the original imported orthodontic special medical thermoplastic polymer materials, which is with European CE certification, non-toxic and harmless.

    2. 2.Can patients with periodontosis wear invisible aligners?

      A: Compared with the traditional orthodontic treatment, invisible aligner is more suitable for patients with periodontal disease, of course, it is necessary to ensure the stability of the periodontal condition in the early stage.

    3. 3.Can kids or teens wear the invisible orthodontic appliance?

      A: VinciSmile invisible orthodontic appliance can be applied to orthodontic treatment in adolescents with permanent dentistry, preferably the patients whose second molar has erupted to construct the skeletal relations. In addition, under this circumstance, users are required to perform great compliance.

    4. 4.What do the patients need to pay attention to when the treatment is completed?

      A: Generally speaking, patients need to wear a retainer all the day (remove it when eating and brushing teeth) within half a year after the treatment. Further, the retainer can be worn only at night half a year later. Patients with periodontal disease are recommended to wear a retainer for life.

    5. 5.Can the invisible orthodontic appliance expand the arch?

      A: Definitely yes, the arch is expanded by the VinciSmile invisible orthodontic appliance itself, and it performs quite well.

    6. 6.How long can patients complete the treatment?

      A: It depends on the malocclusion degree of the patients. Generally, it takes about 1-2 years.


    1. 1.How long can the orthodontic scheme can be designed?

      A: The 3D orthodontic scheme can be designed within 3 work days since we have received the completed case information.

    2. 2.How long can I receive the aligners when I confirmed the treatment plan?

      A: The aligners will be fabricated and shipped out within 4 workdays after the 3D scheme is approved.

    3. 3.What if the aligners have been used out, and the treatment has achieved the expected results?

      A: Please submit the completion information (die stone model, patient’s photos, X-ray photos and confirmation form) in a timely manner.


    1. 1.What if the attachments are difficult to be bonded since too many attachments are designed?

      A: It is recommended that the attachments can be bonded separately or the attachment template can be cut into several segments for aims of easy bonding.

    2. 2.What if the attachments are lost?

      A: It is recommended that the conventional acid etch and dental resin can be applied, and the self-etching primer system, flowable resin and orthodontic adhesive are forbidden. Furthermore, only a thin layer of the bonding material can ensure the great results, and excessive material will result in poor bonding strength.


    1. 1.What should doctors pay attention to when check the 3D design scheme?

      A: 1. initial position
          · Whether the occlusion and middle line position is coincident with the actual situations?
          2. IPR
          ·Whether the IPR amount is as expected?
          · Have we designed any IPR to wrong teeth?
          · Have we designed the IPR at the right time?
          · Is each tooth displacement appropriate to keep periodontal health?
          · Whether all the movement are set reasonably (mainly anchorage control)?
          3. Attachment
          · Are all the attachments designed reasonably?
          · Have we designed any attachment to wrong teeth?
          4. Final Position
          · Is the teeth alignment and midline adjustment as expected?
          · Is overjet/overbite within normal range?
          · Is the curve of Spee and levelling result as expected?
          · Is the arch form symmetric?
          · Are the gaps fully closed? Or whether the reserved space meets the requirements?
          · Whether the occlusal relationship of molars and canines is as expected?
          · Is the intercuspation of the posterior teeth desirable?

    2. 2. How to edit photo before upload?

      A: The Rotate and Delete options will show up on the screen when you put the mouse cursor on the edit photo, doctors can click them if needed.

    3. 3. How to edit photo after upload?

      A: Click the uploaded photo and choose a new one to replace it.

    4. 4. How to modify case information?

      A: You can click [Improve] to modify what you input before submission, but if you want to change something after submission, you'll have to contact your sales manager to return the case first.

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